We welcome people from all walks of life, including those who have had complex experiences. If you’re facing challenges—whether emotional, relational, financial, or otherwise—we’ll work with you to find a pace and support that fits. 

In some cases, we may suggest alternative services to ensure your safety and well-being.

Who is our counselling for

We welcome people navigating emotional complexity, including those who may have been overlooked, misunderstood, or turned away elsewhere. 

We may be a good fit if you:

• Are living with distress, trauma, or emotional struggle, including experiences of self-harm or suicidal thoughts, but aren’t currently in immediate crisis
• Have felt unsupported in other services due to perceived “risk” or feeling like you didn’t quite fit the usual boxes
• Live with long-term mental health conditions (such as BPD, PTSD, or bipolar disorder) and are looking for a safe space to work through things
• Struggle with patterns like emotional intensity, impulsivity, or relational difficulty and are open to honestly exploring them. 
• Feel able to attend regular sessions and take part in shaping your safety and wellbeing as part of the process.
• Sometimes have thoughts of self-harm or suicide, but feel you have some stability to work with these safely in therapy, with support and planning.

When We Might Not Be the Right Fit

We work with a wide range of people navigating life’s complexities, and we aim to provide a calm, consistent space where counselling can unfold at a safe pace. That said, there are times when a different type of support might be more suitable.

We’re not able to provide counselling where:

• Immediate risks to self or others require urgent, high-intensity, or 24/7 support.
• Experiences of active psychosis or mania currently make it difficult to engage safely and consistently in therapy.
• Ongoing substance use significantly affects attendance, safety, or the ability to build a stable therapeutic relationship, and hasn’t yet been stabilised with appropriate support.
• Support is mandated through the legal system (such as court-ordered therapy), which doesn’t align with our voluntary and client-led approach.
• Crisis support is the only need, without the space or intention for longer-term therapeutic work.
• Safeguarding limits are exceeded—for example, if there’s an ongoing risk to others (such as perpetration of domestic harm or serious disclosures we cannot safely hold within our team).
• Specialist support is needed, such as for cognitive or learning disabilities, where adapted models of care would be more appropriate

Please note: there may be situations not explicitly listed here where our team assesses that your needs fall outside the scope of what our service can safely and appropriately offer. In such cases, we will always do our best to provide signposting to more suitable support options